ProntoPaga Status

May 14, 2025

No incidents reported today.

May 13, 2025

[PE] Banco BBVA and PLIN with unavailability of service

Resolved - We would like to inform that the incident with Banco BBVA and PLIN has been resolved.
It is being processed normally.
May 13, 23:22 GMT-04:00

Monitoring - We have detected errors in transactions with Banco BBVA and PLIN due to service failures which will affect withdrawals.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 13, 23:09 GMT-04:00

(CL) At this moment there is an incident with with one of our payment providers.

Resolved - We would like to inform that the incident with with one of our payment providers has improved substantially.
We are still monitoring to confirm that everything is processing with normally.
May 13, 15:50 GMT-04:00

Update - We are continuing to monitor for any further issues.
May 13, 11:14 GMT-04:00

Monitoring - We have detected that this incident may affect user transactions as deposits.
We will inform you as soon as the situation is resolved.
May 13, 11:09 GMT-04:00

[PE] Banco BCP-INTERBANK-PLIN-YAPE with unavailability of service

Resolved - This incident has been resolved.
May 13, 02:26 GMT-04:00

Monitoring - We continue to monitor this problem. We will inform you as soon as the situation is resolved.
May 13, 02:17 GMT-04:00

Identified - We have detected errors in transactions with Banco BCP, INTERBANK, PLIN, YAPE due to service failures which will affect withdrawals.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 13, 01:41 GMT-04:00

May 12, 2025

[CL] Banco Estado Visa Debit Intermittence

Resolved - We would like to inform that the incident with Banco Estado and its VISA Debit product has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 12, 17:01 GMT-04:00

Monitoring - We have detected that Banco Estado is experiencing intermittencies in its VISA Debit product, we will be monitoring once it is resolved-

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Hemos detectado que Banco Estado está presentando intermitencias en su producto de VISA Débito, estaremos monitoreando una vez sea resuelta.
May 12, 16:38 GMT-04:00

(PE) Scheduled Maintenance (Low Impact)

Resolved - We would like to inform that the service maintenance with INTERBANK has been successfully completed.
May 12, 04:56 GMT-04:00

Monitoring - At this moment there is a service maintenance with INTERBANK, until 03:00 GMT-04.
This may affect user transactions.
May 12, 01:25 GMT-04:00

(PE) At this moment there is a service unavailability with BCP and YAPE in Perú Market.

Resolved - This incident has been resolved.
May 12, 04:02 GMT-04:00

Monitoring - We have detected errors in transactions with BCP and YAPE due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 12, 03:20 GMT-04:00

May 11, 2025

[PE] Banco de la Nación, BCP and Yape with unavailability of service

Resolved - We would like to inform that the incident with Banco de la Nación, BCP and Yape has been resolved.
We continue to follow up to ensure that everything is being processed normally.
May 11, 22:57 GMT-04:00

Monitoring - We have detected errors in transactions with Banco de la Nación, BCP and Yape due to service failures.
We are constantly monitoring, we will inform you as soon as the situation is resolved.
May 11, 22:33 GMT-04:00

(PE) We are experiencing intermittent problems with YAPE processing withdrawals in PE Market.

Resolved - We would like to inform that the Yape issue has been resolved.
We are still monitoring to confirm that everything is processing normally.
May 11, 11:20 GMT-04:00

Update - We are continuing to monitor for any further issues.
May 11, 11:19 GMT-04:00

Monitoring - We have detected delays in withdrawals.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 11, 10:36 GMT-04:00

(PE) At this moment there is a service intermittency with Yape in Perú Market.

Resolved - This incident has been resolved.
May 11, 08:56 GMT-04:00

Monitoring - Yape service in Perú Market is experiencing high response times on its platform, this may affect user transactions as deposits. We will inform you as soon as the situation is resolved.
May 10, 08:02 GMT-04:00

(PE) Intermittency in the Electronic Clearing House (CCE) system.

Resolved - This incident has been resolved.
May 11, 06:10 GMT-04:00

Monitoring - Please be informed that the Electronic Clearing House (CCE) is experiencing a system outage. This situation may affect users' transactions.

We will inform you as soon as the service is restored.
May 10, 08:21 GMT-04:00

(PE) At this moment there is a service unavailability with BANCO NACIÓN and SCOTIABANK in Perú Market.

Resolved - We would like to inform that the incident with BANCO NACIÓN and SCOTIABANK has been resolved.
May 11, 06:09 GMT-04:00

Monitoring - We have detected errors in transactions with BANCO NACIÓN and SCOTIABANK due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 11, 03:50 GMT-04:00

(PE) Scheduled maintenance of the CCE (Electronic Clearing House)

Resolved - Maintenance has been completed
May 11, 04:39 GMT-04:00

Update - Please be informed that the maintenance of the CCE connectivity service scheduled between 01:00 and 04:00 hours has begun.
May 11, 01:16 GMT-04:00

Monitoring - Please be advised that the CCE connectivity service will be undergoing scheduled maintenance on Sunday, May 11, 2025, between the hours of 1:00 a.m. and 4:00 a.m.

During this period, there may be temporary delays in withdrawals.
Our team will be monitoring the process to ensure normalization of service after the maintenance is completed.
May 10, 02:02 GMT-04:00

[CL] Banco Security Maintenance [Low Impact].

Completed - The scheduled maintenance has been completed.
May 11, 04:00 GMT-04:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:00 GMT-04:00

Scheduled - During this time Banco Security will perform infrastructure maintenance affecting the EFT (electronic fund transfer) service for both incoming and outgoing transactions.
This bank is not normally the main bank of the users, so we estimate that it will not have a noticeable impact on our service. In relation to PayOut we will use alternate rails.
May 7, 17:42 GMT-04:00

May 10, 2025

[PE] Banco De La Nacion with service unavailability

Resolved - We would like to inform that the Incident with Banco De La Nacion has been resolved.
May 10, 23:13 GMT-04:00

Identified - We have detected errors in transactions with Banco de la Nacion due to service failures which will affect withdrawals.
May 10, 22:26 GMT-04:00

(PE) At this moment there is an unavailability of service with YAPE in Peru Market.

Resolved - We would like to inform that the Incident with Yape has been resolved.
May 10, 23:11 GMT-04:00

Monitoring - We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 10, 20:47 GMT-04:00

Identified - We have detected high response time on YAPE transactions due to service failures.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 10, 20:17 GMT-04:00

(PE) DALE service affected in the Peruvian market

Resolved - This incident has been resolved.
May 10, 09:50 GMT-04:00

Monitoring - We inform you that due to the intermittency of the CCE, the DALE service will be affected.

We will inform you as soon as the service is restored.
May 10, 08:50 GMT-04:00

(PE) At this moment there is a service unavailability with Interbank in Perú Market.

Resolved - We would like to inform that the Incident with Interbank has been resolved.
May 10, 04:13 GMT-04:00

Monitoring - We have detected errors in transactions with Interbank due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 10, 01:16 GMT-04:00

(PE) At this moment there is a service unavailability with Scotiabank and Plin in Peru Market.

Resolved - We would like to inform that the incident with Scotiabank and Plin has been resolved.
May 10, 04:11 GMT-04:00

Monitoring - We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 10, 00:47 GMT-04:00

Identified - We have detected errors and delays in transactions with Scotiabank and Plin due to service failures.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 10, 00:30 GMT-04:00

(PE) At this moment there is a service unavailability with BCP and Yape in Perú Market.

Resolved - We would like to inform that the incident with BCP and Yape has been resolved.
May 10, 04:08 GMT-04:00

Monitoring - We have detected errors in transactions with BCP and Yape due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 10, 02:28 GMT-04:00

May 9, 2025

(PE) At this moment there is an unavailability of service with YAPE in Peru Market.

Resolved - We inform you that the situation with Yape has been resolved.
We apologize for this inconvenience.
May 9, 23:51 GMT-04:00

Monitoring - We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 9, 20:41 GMT-04:00

Identified - We have detected high response time on YAPE transactions due to service failures.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 9, 20:17 GMT-04:00

[CL] DRP testing on CCA communications platform [Low impact].

Completed - The scheduled maintenance has been completed.
May 9, 02:00 GMT-04:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 00:00 GMT-04:00

Scheduled - We expect that these tests will not have a noticeable impact on our service. According to CCA's communiqué, there could be micro communication outages with some bank issuers that should reconnect automatically.
During this period we will be monitoring to take any action we can to ensure continuity of service.
May 7, 18:07 GMT-04:00

(PE) At this moment there is a service unavailability with Interbank in Perú Market.

Resolved - We would like to inform that the incident with Interbank has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 9, 01:51 GMT-04:00

Monitoring - We have detected errors in transactions with Interbank due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 9, 01:31 GMT-04:00

May 8, 2025

(PE) At this moment there is a service unavailability with BBVA Peru Market.

Resolved - This incident has been resolved.
May 8, 23:49 GMT-04:00

Identified - We have detected errors in transactions with BBVA due to failures in the banking service.
We will inform you as soon as the situation is resolved.
May 8, 23:22 GMT-04:00

(PE) At this moment there is a service intermittency with BCP in Perú Market.

Resolved - We would like to inform that the incident with BCP bank has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 8, 05:20 GMT-04:00

Monitoring - We have detected errors in transactions with BCP due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 8, 03:25 GMT-04:00

(PE) At this moment there is a service unavailability with BBVA and Interbank in Peru Market.

Resolved - We would like to inform that the incident with BBVA and Interbank has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 8, 05:19 GMT-04:00

Update - We are continuing to monitor for any further issues.
May 7, 21:02 GMT-04:00

Monitoring - We have detected errors in transactions with BBVA and Interbank due to service failures.
We will inform you as soon as the situation is resolved.
May 7, 20:50 GMT-04:00

[CL] DRP testing on CCA communications platform [Low impact].

Completed - The scheduled maintenance has been completed.
May 8, 02:00 GMT-04:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 00:00 GMT-04:00

Scheduled - We expect that these tests will not have a noticeable impact on our service. According to CCA's communiqué, there could be micro communication outages with some bank issuers that should reconnect automatically.
During this period we will be monitoring to take any action we can to ensure continuity of service.
May 7, 18:01 GMT-04:00

(PE) At this moment there is a service unavailability with BCP in Perú Market.

Resolved - We would like to inform that the issue with BCP has been resolved.
May 8, 00:22 GMT-04:00

Monitoring - We have detected errors and delays in transactions with BCP due to service failures.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 7, 21:30 GMT-04:00

May 7, 2025

[PE] Scheduled maintenance [Medium impact]

Resolved - We would like to inform you that the scheduled maintenance of Banco de Crédito del Peru (BCP) in PE Market has completed successfully.
The bank is working properly.
May 7, 07:35 GMT-04:00

Monitoring - At this moment there is a service maintenance with Banco de Credito del Peru (BCP), until 07 May 04:30 GMT-04.
This may affect users' transactions.

We will inform you as soon as the situation is resolved.
May 7, 00:30 GMT-04:00

(PE) At this moment there is an unavailability of service with BCP and YAPE in Peru Market.

Resolved - We would like to inform that the incident with Yape and BCP bank has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 7, 07:30 GMT-04:00

Update - We are continuing to monitor for any further issues.
May 6, 23:32 GMT-04:00

Monitoring - We have detected errors in transactions with BCP and YAPE due to service failures.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 6, 23:28 GMT-04:00

(PE) At this moment there is a service unavailability with Caja Piura, Interbank, Scotiabank and PLIN in Perú Market.

Resolved - We would like to inform that the incident with Caja Piura, Interbank, Scotiabank and PLIN has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 7, 02:11 GMT-04:00

Monitoring - We have detected errors and delays in transactions with Caja Piura, Interbank, Scotiabank and PLIN due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 7, 01:14 GMT-04:00

(CL) At this time there is a service unavailability with one of our rails in the Chile Marketplace.

Resolved - We would like to inform that the incident with our payment rail has been resolved.
May 7, 01:11 GMT-04:00

Monitoring - We have detected delays in withdrawals.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 7, 00:02 GMT-04:00

May 6, 2025

(CL) At this moment there is a service intermittency with Banco Falabella and its service of bank tranfers in CL Market.

Resolved - This incident has been resolved.
May 6, 22:50 GMT-04:00

Monitoring - We have identified inconsistencies in transactions with Banco Fallabella due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 6, 08:30 GMT-04:00

(PE) At this moment there is a service unavailability with PLIN and Scotiabank in Perú Market.

Resolved - We would like to inform that the incident with PLIN and Scotiabank has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 6, 17:28 GMT-04:00

Monitoring - We have detected errors in transactions with PLIN and Scotiabank due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 6, 17:21 GMT-04:00

(PE) At this moment there is a service intermittency with Yape, BCP, Interbank and Plin in Perú Market, are experiencing high response times on their platforms.

Resolved - We would like to inform that the incident with Yape, BCP, Interbank and Plin has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 6, 06:01 GMT-04:00

Monitoring - We have detected delays, this may affect user transactions as deposits and withdrawals.
We will inform you as soon as the situation is resolved.
May 6, 02:43 GMT-04:00

(PE) At this moment there is a service unavailability with CMAC AREQUIPA, Interbank, Mi Banco and Plin in Perú Market.

Resolved - We would like to inform that the incident with CMAC AREQUIPA, Interbank, Mi Banco and Plin has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 6, 06:00 GMT-04:00

Monitoring - We have detected errors in transactions with CMAC AREQUIPA, Interbank, Mi Banco and Plin due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 6, 01:49 GMT-04:00

May 5, 2025

(PE) At this moment there is a service unavailability with PLIN and Scotiabank in Perú Market.

Resolved - We would like to inform that the incident with PLIN and Scotiabank has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 5, 17:23 GMT-04:00

Monitoring - We have detected errors in transactions with PLIN and Scotiabank due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 5, 17:06 GMT-04:00

(CL) At this moment there is a service unavailability with Banco Falabella in CL Market.

Resolved - This incident has been resolved.
May 5, 13:49 GMT-04:00

Update - We are continuing to monitor for any further issues.
May 5, 13:48 GMT-04:00

Update - The issue has been overcome, we will continue monitoring performance
May 5, 13:48 GMT-04:00

Monitoring - We have identified inconsistencies in transactions with Banco Fallabella due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 4, 19:03 GMT-04:00

[PE] Banco BCP-YAPE-BANCO DE LA NACION with unavailability of service

Resolved - We would like to inform that the incident with Banco BCP, YAPE, Banco de la Nación has been resolved.
It is being processed normally.
May 5, 05:45 GMT-04:00

Monitoring - We have detected errors in transactions with Banco BCP, YAPE, Banco de la Nacion due to service failures which will affect withdrawals.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 5, 04:02 GMT-04:00

(CL)We are experiencing intermittent issues with one of our payment rails to process withdrawals in CL Market.

Resolved - We would like to inform that the incident with our payment rail has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 5, 00:31 GMT-04:00

Monitoring - We have detected delays in withdrawals.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 5, 00:09 GMT-04:00

May 4, 2025

[PE] Scheduled maintenance

Completed - The scheduled maintenance has been completed.
May 4, 08:00 GMT-04:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:00 GMT-04:00

Scheduled - During this time, our providier will be performing maintenance on NEXUS Monterrico's network equipment, with up to 10 minutes of downtime and 30 minutes of intermittency during the entire period
Mar 14, 16:35 GMT-03:00

(PE)At this moment there is a service intermittency with Yape in Perú Market.

Resolved - We are pleased to inform you that the Yape Market in Peru is functioning well.
May 4, 04:59 GMT-04:00

Monitoring - Yape service in Perú Market is experiencing high response times on its platform, this may affect user transactions as deposits. We will inform you as soon as the situation is resolved
May 4, 01:22 GMT-04:00

(PE) At this moment there is a service unavailability with PLIN and Scotiabank in Perú Market.

Resolved - We would like to inform that the incident with PLIN and Scotiabank has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 4, 04:25 GMT-04:00

Monitoring - We have detected errors in transactions with PLIN and Scotiabank due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 4, 01:17 GMT-04:00

(CL) We are experiencing intermittent issues with one of our payment rails to process withdrawals in CL Market.

Resolved - We would like to inform that the incident with our payment rail has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 4, 00:41 GMT-04:00

Monitoring - We have detected delays in withdrawals in CL market.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 4, 00:14 GMT-04:00

May 3, 2025

[PE] Banco BCP-INTERBANK-PLIN-YAPE with unavailability of service

Resolved - We would like to inform that the incident with BCP, INTERBANK, PLIN and YAPE has been resolved.
It is being processed normally.
May 3, 05:25 GMT-04:00

Update - We would like to inform that the incident with INTERBANK, PLIN, YAPE has been resolved.
We continue to monitor BCP
We will inform you when the service is fully resolved.
May 3, 04:58 GMT-04:00

Monitoring - We have detected errors in transactions with Banco BCP, INTERBANK, PLIN, YAPE due to service failures which will affect withdrawals.
We are monitoring this problem. We will inform you as soon as the situation is resolved.
May 3, 01:42 GMT-04:00

(CL) We are experiencing intermittent issues with one of our payment rails to process withdrawals in CL Market.

Resolved - We would like to inform that the incident with our payment rail has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 3, 00:54 GMT-04:00

Monitoring - We have detected delays in withdrawals.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 3, 00:09 GMT-04:00

May 2, 2025

(PE) At this moment there is a service unavailability with PLIN and Scotiabank in Perú Market.

Resolved - We would like to inform that the incident with PLIN and Scotiabank has been resolved.
We are still monitoring to be to confirm that everything is processing with normally.
May 2, 23:25 GMT-04:00

Monitoring - We have detected errors in transactions with PLIN and Scotiabank due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 2, 23:08 GMT-04:00

(PE) At this moment there is a service unavailability with Yape and BCP in Perú Market.

Resolved - We would like to inform that the incident with Yape and BCP bank has been resolved.
We are still monitoring to confirm that everything is processing with normally.
May 2, 22:57 GMT-04:00

Monitoring - We have detected errors in transactions with Yape and BCP due to service failures.
We are monitoring this issue. We will inform you as soon as the situation is resolved.
May 2, 22:33 GMT-04:00

Test test test

Resolved - This test has end
May 2, 18:29 GMT-04:00

Identified - This is a test 2
May 2, 18:28 GMT-04:00

Investigating - This is a test version 0
May 2, 18:27 GMT-04:00

May 1, 2025

No incidents reported.

Apr 30, 2025

[PE] Scheduled maintenance [Medium impact]

Completed - The scheduled maintenance has been completed.
Apr 30, 03:00 GMT-04:00

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 02:00 GMT-04:00

Scheduled - During this period, one of our rails will be performing maintenance on its services. This may cause delays in the execution times of CCI type transactions. As for WALLET type transactions, YAPE should operate normally, however, other wallets may experience delays or rejections in their transactions. We will be closely monitoring the situation at all times to maintain the best possible performance and minimize any inconvenience
Apr 29, 13:48 GMT-04:00

About This Site

Scheduled Maintenance

[PE] Scheduled maintenance May `18`, `2025` `01:00`-`08:00` GMT-04:00

[PE] Scheduled maintenance Sep `14`, `2025` `01:00`-`08:00` GMT-03:00

Past Incidents

About This Site

Related

Scheduled Maintenance

[PE] Scheduled maintenance May 18, 2025 01:00-08:00 GMT-04:00

[PE] Scheduled maintenance Sep 14, 2025 01:00-08:00 GMT-03:00

Past Incidents

[PE] Scheduled maintenance May `18`, `2025` `01:00`-`08:00` GMT-04:00

[PE] Scheduled maintenance Sep `14`, `2025` `01:00`-`08:00` GMT-03:00