All Systems Operational

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Uptime over the past 90 days. View historical uptime.
Prontopaga Operational
90 days ago
100.0 % uptime
Today
Merchant Portal Operational
90 days ago
100.0 % uptime
Today
Withdrawals ? Operational
90 days ago
100.0 % uptime
Today
Backoffice ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Deposits Operational
90 days ago
99.96 % uptime
Today
Chile - Webpay ? Operational
90 days ago
99.96 % uptime
Today
Chile - Bank Transfer by Etpay ? Operational
90 days ago
99.96 % uptime
Today
Chile - Bank Transfer by Fintoc ? Operational
90 days ago
99.96 % uptime
Today
Cloud Services Operational
90 days ago
100.0 % uptime
Today
AWS cloudwatch-us-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS cloudwatch-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS cloudwatch-sa-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS eks-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS eks-us-east-2 Operational
90 days ago
100.0 % uptime
Today
AWS eks-sa-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-sa-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-east-2 Operational
90 days ago
100.0 % uptime
Today
AWS rds-sa-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-east-2 Operational
90 days ago
100.0 % uptime
Today
AWS quicksight-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS quicksight-sa-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS route53 Operational
90 days ago
100.0 % uptime
Today
AWS docdb-sa-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS docdb-us-east-1 Operational
90 days ago
100.0 % uptime
Today
AWS docdb-us-east-2 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Server's changes deployment Nov 20, 2024 11:00-13:00 GMT-03:00
During this period, we will be conducting a system upgrade. While it is expected that there will be no interruptions, some may occur with our APIs. The system will operate normally throughout this time, and we will endeavor to minimize any potential disruptions.
Posted on Nov 18, 2024 - 13:04 GMT-03:00
Past Incidents
Nov 19, 2024

No incidents reported today.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Maintenance Banco Estado
Completed - The scheduled maintenance has been completed.
Nov 13, 01:30 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:30 GMT-03:00
Scheduled - Querido equipo,

Banco Estado ha informado por sus canales de comunicación, que tendrán una ventana de mantenimiento en el servicio de cuenta RUT a partir de hoy a las 11:30 pm hasta el miércores 13/nov a la 01:00 am.

Agradecemos su comprensión

----------------------------------------------------------------------------------------------------

Dear team,

Banco Estado has informed via its communication channels that the Cuenta "RUT" service will be under maintenance from 11:30 PM today until 1:30 AM on Wednesday, 11/13 (CL time).

We appreciate your understanding.
Nov 12, 16:42 GMT-03:00
Nov 12, 2024
Nov 11, 2024
Server's changes deployment
Completed - The scheduled maintenance has been completed.
Nov 11, 18:20 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 17:20 GMT-03:00
Scheduled - Estimado equipo,

Nuestro compromiso siempre ha sido brindar inmediatez en todo lo que hacemos. Sin embargo, no siempre nuestros proveedores cuentan con sistemas que se ajusten a esta necesidad y a la exigencia que ello conlleva.
Por esta razón, y tras un análisis exhaustivo orientado a reducir la tasa de fallos al mínimo posible, hemos decidido dejar de notificar estados distintos a “success” en los pagos recibidos en nuestro servicio. Esta decisión busca permitir que los distintos métodos puedan notificar el resultado exitoso de un pago con un mayor margen de tiempo.

Asimismo, esta modificación nos permite ofrecer mayor flexibilidad para que nuestros clientes, según sus necesidades, puedan definir de forma independiente el tiempo de vida y espera de un pago, contribuyendo así a mejorar la tasa de aceptación en distintos métodos.

Recordamos (o informamos) que contamos con los siguientes endpoints para la consulta de transacciones:
• Transacciones del día anterior: https://docs.prontopaga.com/reference/previous-day-transactions
• Transacciones de una fecha específica: https://docs.prontopaga.com/reference/transactions-by-date
• Detalle de una transacción: https://docs.prontopaga.com/reference/payment-details

Estos endpoints les permitirán conocer el estado final de una transacción. Seguimos trabajando para mejorar día a día nuestros servicios y les agradecemos de antemano todo el feedback que nos brindan.

-------------------------------------------------------------------------------------------------------
Dear Team,

Our commitment has always been to provide immediacy in everything we do. However, our providers’ systems are not always aligned with this need and the demands it creates.
For this reason, and following a thorough analysis aimed at reducing the failure rate to the lowest possible level, we have decided to stop notifying states other than “success” for payments received in our service. This decision allows for additional time for the various methods to notify a successful payment result.
This change also gives us the flexibility to enable our clients to independently determine, as needed, the lifespan and waiting period for a payment, thereby enhancing the acceptance rate across different methods.

Please note (or be informed) that we offer the following endpoints for transaction inquiries:
• Previous Day’s Transactions: https://docs.prontopaga.com/reference/previous-day-transactions
• Transactions for a Specific Date: https://docs.prontopaga.com/reference/transactions-by-date
• Transaction Details: https://docs.prontopaga.com/reference/payment-details

These endpoints will allow you to verify the final status of a transaction. We continue to work diligently to improve our services and appreciate all the feedback you provide.
Nov 11, 17:12 GMT-03:00
Server's changes deployment
Completed - The scheduled maintenance has been completed.
Nov 11, 11:02 GMT-03:00
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 10:00 GMT-03:00
Scheduled - During this period, we will be conducting a system upgrade. While it is expected that there will be no interruptions, some may occur with our APIs. The system will operate normally throughout this time, and we will endeavor to minimize any potential disruptions.
Nov 7, 17:16 GMT-03:00
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

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